Service Operations Specialist

At Robin Radar, we’re on a mission to make the invisible visible. As a Service Operations Specialist (SOS), you’ll play a vital role in ensuring our cutting-edge radar systems are maintained and serviced effectively around the globe. Sitting within our dynamic Service and Support - Operations Team, you’ll coordinate maintenance and RMA (Return Merchandise Authorization) activities while acting as the crucial link between our internal teams and external stakeholders.

If you're a natural coordinator with technical know-how, an eye for detail, and a passion for logistics and operations, this role is made for you.

Responsibilities

• Take the lead in coordinating the RMA process, ensuring all elements—planning, logistics, documentation, and spare parts—are in place for smooth execution.

• Interface with the Hardware and Systems teams to prepare a repair plan detailing the scope of work, required parts, and timelines.

• Order and track the delivery of required parts and materials through the warehouse, procurement team, or external suppliers.

• Ensure smooth logistical execution of shipments, in collaboration with our logistics specialist, for both incoming and outgoing parts.

• Maintain and update service documentation and ensure proper configuration management in the asset management system.

• Support the procurement of tools and components via our ERP system in partnership with the procurement department.

• Manage spare parts inventory within the service workshop and at client locations to maintain operational readiness.

• Technically oriented, with general knowledge of mechanical and/or electronic components—radar tech fascinates you!

• Detail-driven and highly organized, able to manage multiple priorities while keeping track of critical logistics and documentation.

• ERP-savvy, with experience using ERP and asset management systems, and the ability to quickly learn new digital tools.

• Comfortable navigating international logistics—you understand shipping processes, regulations, and timelines.

• A natural communicator and collaborator, skilled at working across departments and managing supplier relationships.

• Able to take ownership and work independently while thriving in a team-oriented, scale-up environment.

• Enthusiastic, with a problem-solving mindset and the ability to stay cool under pressure.

What You Bring

• An associate or bachelor’s Degree in a technical field (e.g., Electrical or Mechanical Engineering).

• 3+ years of relevant work experience—this might be your second or third professional step.

• Direct experience with RMA processes and spare parts management is essential.

• Interest or experience in procurement and inventory control.

Additionally, depending on the role and its responsibilities we may request a certificate of conduct (VOG) before or during the employment period. We appreciate your understanding and cooperation in this matter.

N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way!

But of course, you should identify with our core values: trust, responsibility & transparency.

What’s in it For You

• Working for a Great Place to Work® certified company;

• Opportunities to develop your skills even further through training and certifications;

• Flexibility to be on the top of your game, we are open for a hybrid work of one day from home.

• High quality laptop, monitor, work phone, noise canceling headphones, and any other equipment necessary for your role;

• An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents.

We’re growing. Fast. In fact, we are one of the Top 250 Scaleups in the Netherlands. But despite this growth, we stay true to our core values of trust, transparency and responsibility. At Robin, our accomplishments rely on our remarkable team of dedicated professionals who bring passion to their work every day.

Looking for a new adventure? Hit apply and join us!