Service and Support Engineer

Do you thrive on solving complex technical challenges and ensuring seamless system performance? Join our team and become a key player in ensuring exceptional customer experiences.

As a Service Support Engineer, you'll provide critical technical solutions, proactively address potential issues, and enhance our products through in-depth performance analysis. You'll also build strong customer relationships by offering tailored support both remotely and through occasional on-site visits. Reporting to the Head of Service & Support, you'll be part of a dynamic team, benefiting from strong leadership and opportunities for professional growth.

Responsibilities

• You will be the guardian of our critical systems: ensuring optimal performance and reliability through proactive monitoring, technical analysis, and timely issue resolution. You will monitor system stability remotely for uptime and performance related metrics.

• You will drive efficiency through detailed documentation of: maintenance activities, repairs, and equipment performance. This will ensure efficient and reliable operations.

• You will deliver exceptional support and solutions: providing our customers and internal teams first-line technical support, tackling software and hardware integration challenges and resolving complex issues remotely and during deployments.

• You will uncover insights and drive improvement. Through in-depth analysis of our customer data, you will identify trends and patterns. This will not only help resolve complex issues, but through collaboration with internal teams will help you understand product limitations and ways to enhance our products.

• You will shape the future of our products. By sharing user feedback with the Product and R&D Teams. you will support and provide insight on product improvements and user experience.

• You will ensure system health. Through implementation of preventive strategies, and the utilization of monitor tools, you will be responsible of the detection and addressing of potential vulnerabilities before they impact performance.

• You will identify product performance enhancements. Partner with customers in product performance reviews, identifying areas for improvement and driving solutions through collaborative efforts.

• BA or HBO degree in Computer Science, Information Technology, Systems Engineering or relevant field.

• Over 3 years of working experience in IT support roles with emphasis on monitoring tools usage, database management systems and hardware configuration and maintenance.

• Strong knowledge of operating systems (e.g. Linux, Ubuntu), networking protocols (VPNs) and scripting languages.

• Experience and affinity with radar systems and their operations is a plus.

• Fluency in English. A basic level of Dutch is an asset

• Strong analytical and problem-solving skills, creativity, attention to detail and structured approach for identifying issues and areas for improvement.

• Good communication and interpersonal skills, with the ability to effectively interact with customers, internal teams, and external stakeholders across all cultures and backgrounds

Additionally, depending on the role and its responsibilities we may request a certificate of conduct (VOG) before or during the employment period. We appreciate your understanding and cooperation in this matter.

N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way!

But of course, you should identify with our core values: trust, responsibility & transparency.

What's in for you:

• Working for a Great Place to Work® certified company;

• Opportunities to develop your skills even further through training and certifications;

• Flexibility to be on the top of your game. We do not only have flexible hours, but we are a hybrid work environment as well. Rather work from home and get some focus time? No problem!

• High quality laptop, monitor, work phone, noise canceling headphones, and any other equipment necessary for your role;

• An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents.

We’re growing. Fast. In fact, we are one of the Top 250 Scaleups in the Netherlands. But despite this growth, we stay true to our core values of trust, transparency and responsibility. At Robin, our accomplishments rely on our remarkable team of dedicated professionals who bring passion to their work every day.

Looking for a new adventure? Hit apply and join us!